Our experience was 1st class. Atholl delivered the same standard of customer service as he had with our previous car. That is why we came to ask him. Hiding the car under a sheet and then revealing it was a lovely touch! What was good was the ease of collecting the car. All questions answered and explained so we could understand them. The customer experience does exceed expectations as compared to other showrooms. I would recommend Poole Audi for the product, the experience and the professionalism of the staff.