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Meet the Team - Ebony Palmer

Career Journey and Recent Achievements
Ebony Palmer started her journey with Poole Audi in 2019 as a host before transitioning to digital sales. She currently holds the title of Senior Digital Sales Specialist. Ebony's most recent achievement is earning the Audi New and Used Car Sales Executive Accreditation with an impressive score of 89%.

Accreditation Process
The accreditation process was a significant milestone for Ebony, providing her with in-depth knowledge and understanding of Audi vehicles. The training involved various online courses, webinars, and video sessions covering different Audi models, including new facelifts and the latest e-tron models. Ebony also participated in a roadshow, which added practical experience to her learning. Despite the challenges, especially with objection handling and offer sheets, Ebony excelled and proudly earned her accreditation.

Role and Responsibilities
In her current role, Ebony manages digital inquiries, contacting customers to discuss car details and scheduling appointments. She ensures that customer needs are understood before passing the lead to a sales specialist. Her recent accreditation has enhanced her ability to provide comprehensive support, bridging the gap between initial contact and final sale.

Memorable Experiences
One of Ebony's favourite experiences at Poole Audi was the launch event for the RS6. As a host, she witnessed the car driving through smoke into the showroom, creating an unforgettable moment. More recently, achieving accreditation and seeing the pride and excitement from her managers and colleagues has been a highlight of her career.

Work Environment
Ebony values the close-knit team at Poole Audi, particularly her colleague Elle, with whom she works closely every day. The supportive and friendly environment makes work enjoyable and fosters a sense of camaraderie among the team members.

Career Path and Motivation
Inspired by her grandmother, who was a loyal Audi customer, Ebony pursued a career at Poole Audi. Initially working at Tesco, she transitioned to Poole Audi when a host position opened up. Her journey reflects her desire to stay in a customer-facing and sales role while exploring new opportunities in the automotive industry.

Favourite Audi Model
Ebony's dream car is the RS Q3, but for practicality, she prefers the Q4 e-tron. She appreciates its comfortable drive, adaptability, and fuel efficiency. The Q4 e-tron Black Edition is her top choice for its combination of style and performance.

Personal Insights
Ebony shares a touching connection with her late grandmother, who was instrumental in her decision to join Poole Audi. Additionally, Ebony has a miniature dachshund named Otis, whom she rehomed from friends. Otis, with his light ginger coat and stubborn personality, has become an essential part of her life and brings her immense joy.
Ebony Palmer's journey with Poole Audi is marked by dedication, continuous learning, and a deep connection to her team and family. Her expertise and personable approach make her a valuable member of the Poole Audi family.

 

Accurate at time of publication [July 2024].

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Ocean Automotive Limited trading as Poole Audi is an Appointed Representative of Automotive Compliance Ltd who is authorised and regulated by the Financial Conduct Authority (FCA No. 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Ocean Automotive Limited trading as Poole Audi to act as a credit broker, not a lender, for the introduction to a limited number of lenders, and to act as an agent on behalf of the insurer for insurance distribution activities only.

We are a credit broker and not a lender. We can introduce you to a carefully selected panel of lenders, which includes Volkswagen Financial Services UK. We act on behalf of the lender for this introduction and not as your agent. We are not impartial, and we are not an independent financial advisor.

Our approach is to introduce you first to Volkswagen Financial Services UK, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next most suitable offer of finance for you. Our aim is to secure a suitable finance agreement for you that enables you to achieve your financial objectives and which you are eligible for from our panel of lenders. If you purchase a vehicle, in the majority of cases, we will receive a commission from your lender for introducing you to them which is either a fixed fee, or a fixed percentage of the amount that you borrow. This may be linked to the vehicle model you purchase.

Different lenders pay different commissions for such introductions, and Volkswagen Financial Services UK may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement; however, you will be contributing towards the commission paid to us with the interest collected on your repayments. Before we propose you to a potential lender, we will inform you of the likely amount of commission we will receive and seek your consent to receive this commission. The exact amount of commission that we will receive will be confirmed prior to you signing your finance agreement.

All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over. Guarantees may be required.

At the end of the agreement there are three options: i) retain the vehicle: pay the optional final payment to own the vehicle; ii) return the vehicle; or iii) replace: part exchange the vehicle, finance subject to status. Available when purchased on Solutions Personal Contract Plan. Deposit contribution is available when purchased on Solutions Personal Contract Plan. Retail Sales only. +Subject to agreed annual mileage. Excess mileage apply. Offer available for vehicles ordered between 1st July and 30th September 2024. Further charges may be payable if vehicle is returned. Offers are not available in conjunction with any other offer and may be varied or withdrawn at any time. Available to 18's and over. Subject to availability. Terms and conditions apply. Finance subject to status. Accurate at time of publication [July 2024]. Freepost Audi Finance.

General Finance Terms and Conditions. Please note you will not own the vehicle outright until all payments are made. If you default on your finance payments, then the vehicle may be repossessed by the finance provider. You must be 18 years or older to apply for finance. Finance is not guaranteed, and any finance application is subject to a credit check and individual circumstances. If you require any further information please do not hesitate to contact us. The finance provider will have their own Terms and Conditions, please contact them directly for further information.

For information relating to the tyre efficiency of new Audi models, please visit: https://www.uk.audi.com/uk/web/en/models/eu-tyre-label.html