Telephone: 01202 983 791

Contactless Collection and Contactless Delivery

Poole Audi can offer Contactless Collection or Contactless Delivery for your new car. Please be aware this will not be a full handover as we would usually offer at the showroom, but will allow you to safely get behind the wheel as soon as possible.

We understand that coming back to a retail environment may bring some trepidation, however, we would like to reassure you that we have taken a number of steps to enhance our social distancing and hygiene measures - to ensure that visiting us continues to be a safe, stress-free and welcoming experience. Alternatively, we will safely deliver your car to you at home. The following steps are in place for these services.

> Request appointment

Contactless Collection

  • Arrive at the showroom and park in the main car park. Please call us from your car on 01202 775050 to let us know that you have arrived, so your Sales Specialist can come out to greet you, from a distance.
  • Your Sales Specialist will then guide you to your car, whilst maintaining a safe distance
  • Your new Audi will have been completely sanitised on both the interior and exterior
  • Due to social distancing guidance, the Sales Specialist will be unable to sit in your car with you to give you a full overview of the controls and technology but will give you some high-level guidance for key functionality
  • All paperwork and payment will have been completed remotely, prior to your collection appointment so, once you are comfortable, you are ready to drive your new Audi home – we are certain you will enjoy it
  • Your Sales Specialist can offer you a video appointment after your collection, if you would like assistance with some of your car’s technical features, such as satellite navigation and mobile connectivity

Contactless Delivery

  • Upon arriving at your home, our delivery driver* will either call you or ring your doorbell, before standing back at a safe distance
  • Your new Audi will have been completely sanitised on both the interior and exterior
  • Once you are happy with everything, our delivery driver will leave you with your new Audi and your Sales Specialist will call you and, if required, invite you to join a video appointment to talk you through your car’s key features.

*For local deliveries, we will ask your permission for your new car to be driven to you. For longer journeys, or if requested locally, we will have your car transported and charges may apply.

We hope these options give you the confidence to take delivery of your new Audi. They are available to any customer with an existing order and to new customers, so if you are considering a new Audi, we can help you complete the process safely from start to finish.

> Request appointment

For more information please call us on 01202 983727 or email sales@pooleaudi.co.uk

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Ocean Automotive Limited is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Ocean Automotive Limited to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only.

We can introduce you to a selected panel of lenders, which includes Volkswagen Financial Services. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to Volkswagen Financial Services who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to be make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and Volkswagen Financial Services also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.

At the end of the agreement there are three options: i) retain the vehicle: pay the optional final payment to own the vehicle; ii) return the vehicle; or iii) replace: part exchange the vehicle, finance subject to status. Available when purchased on Solutions Personal Contract Plan. Deposit contribution is available when purchased on Solutions Personal Contract Plan. Retail Sales only. +Subject to agreed annual mileage. Excess mileage apply. Offer available for vehicles ordered between 1st September 2021 to 31st December 2021. Further charges may be payable if vehicle is returned. Offers are not available in conjunction with any other offer and may be varied or withdrawn at any time. Available to 18's and over. Subject to availability. Terms and conditions apply. Finance subject to status. Accurate at time of publication [1st September 2021]. Freepost Audi Finance.

General Finance Terms and Conditions. Please note you will not own the vehicle outright until all payments are made. If you default on your finance payments, then the vehicle may be repossessed by the finance provider. You must be 18 years or older to apply for finance. Finance is not guaranteed, and any finance application is subject to a credit check and individual circumstances. If you require any further information please do not hesitate to contact us. The finance provider will have their own Terms and Conditions, please contact them directly for further information.

For information relating to the tyre efficiency of new Audi models, please visit: https://www.uk.audi.com/uk/web/en/models/eu-tyre-label.html